Refund policy

Refund & Returns Policy

This version of our Refund & Returns Policy applies from 8 August 2026

Leahurst Nurseries wants you to be happy with your plants and products. Because we sell living plants as well as physical goods, some parts of this policy work a little differently for plants than they would for a typical online shop — please read the relevant section below.

1. Live plants
Damaged or poor-quality plants on arrival

We take great care to pack and dispatch healthy, well-established plants, but living products can occasionally be affected in transit. If your plant arrives damaged, diseased, or in poor condition, please:

  1. Contact us at info@leahurstnurseries.com within 48 hours of delivery

  2. Include your order number and clear photos of the plant(s) and any damaged

    packaging

We will offer a replacement, credit, or refund for any plant we agree has arrived in an unacceptable condition.

Change of mind on plants

Because plants are perishable and their condition can deteriorate quickly once out of our care, we are unable to accept change-of-mind returns on live plants.

3. How to return an item

  1. Email us at info@leahurstnurseries.com with your order number and the reason for return

  2. We'll confirm whether the item is eligible for return and provide instructions

  3. Pack the item securely (ideally in its original packaging) and send it to: Leahurst

    Nurseries, 36A Galley Lane, Barnet EN5 4AJ

  4. We recommend using a tracked or signed-for delivery service, as we cannot be held

    responsible for returns lost in transit

Unless the item is faulty, incorrect, or damaged, return postage costs are the customer's responsibility.

4. Refunds

Once we've received and inspected your return:

  • ●  Approved refunds will be issued to your original payment method

  • ●  Please note your bank or card provider may take additional time to process the

    refund

  •   Original delivery charges are refunded only where the return is due to our error

    (faulty, damaged, or incorrect item), unless otherwise required by law

    5. Cancellations

    If you wish to cancel your order, please contact us at info@leahurstnurseries.com as soon as possible. We may be able to cancel orders that have not yet been dispatched. Once an order has been dispatched, our standard return terms above will apply.

    6. Your statutory rights

    This policy does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts Regulations 2013.

    7. Contact us

    If you have any questions about this Refund & Returns Policy, please contact us: Leahurst Nurseries
    36a Galley Lane
    Barnet, Hertfordshire

    EN5 4AJ info@leahurstnurseries.com