Refund policy
This version of our refund and returns policy applies from 8 August 2026
Leahurst Nurseries want you to be happy with your plants and products. Because we sell living plants as well as physical goods, some parts of this policy work a little differently for plants than they would for a typical online shop — please read the relevant section below.
Live plants
Damaged or poor-quality plants on arrival
We take great care to pack and dispatch healthy, well-established plants, but living products can occasionally be affected in transit. If your plant arrives damaged, diseased, or in poor condition, please:
Contact us at info@leahurstnurseries.com within 48 hours of delivery
Include your order number and clear photos of the plant(s) and any damaged packaging
We will offer a replacement, credit, or refund for any plant we agree has arrived in an unacceptable condition.
Change of mind on plants
Because plants are perishable and their condition can deteriorate quickly once out of our care, we are unable to accept change-of-mind returns on live plants.
How to return an item
Email us at info@leahurstnurseries.com with your order number and the reason for return.
We'll confirm whether the item is eligible for return and provide instructions.
Pack the item securely (ideally in its original packaging) and send it to: Leahurst Nurseries, 36A Galley Lane, Barnet EN5 4AJ
We recommend using a tracked or signed-for delivery service, as we cannot be held responsible for returns lost in transit.
Unless the item is faulty, incorrect, or damaged, return postage costs are the customer's responsibility.
Refunds
Once we've received and inspected your return:
Approved refunds will be issued to your original payment method
Please note your bank or card provider may take additional time to process the refund
Original delivery charges are refunded only where the return is due to our error (faulty, damaged, or incorrect item), unless otherwise required by law
Cancellations
If you wish to cancel your order, please contact us at info@leahurstnurseries.com as soon as possible. We may be able to cancel orders that have not yet been dispatched. Once an order has been dispatched, our standard return terms above will apply.
Your statutory rights
This policy does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts Regulations 2013.
Contact us
If you have any questions about this refund and returns policy, please contact us:
Leahurst Nurseries
36a Galley Lane
Barnet, Hertfordshire EN5 4AJ
admin@leahurstnurseries.com