Shipping policy

Shipping policy

This version of our Shipping Policy applies from 8 August 2026.

At Leahurst Nurseries, we want your plants and products to reach you quickly and in great condition. This policy explains how we pack, dispatch and deliver your order.

1. Delivery area

We currently deliver to the United Kingdom only.

Some larger or specialist plants, such as our tree ferns, are not available for online purchase or standard delivery and are instead available for collection or bespoke delivery. Please see our page on tree ferns for more information.

2. Processing times

Orders are typically processed and dispatched within 3 business days of being placed, Monday to Friday, excluding bank holidays.

Live plants are grown and dispatched with care to arrive in the best possible condition, so despatch may occasionally be delayed to avoid shipping plants in extreme weather (very hot, freezing, or stormy conditions).

3. Courier

Orders are dispatched via Royal Mail. You will receive a dispatch confirmation email, with tracking information, where available, once your order has left us.

5. Live plants — how we pack and dispatch them

Because we're shipping living products, we take extra care with plant orders:

  • ●  Plants are packed in sturdy boxes to minimise movement and damage in transit

  • ●  We may hold dispatch of plant orders during periods of extreme heat, frost, or severe weather to protect the health of the plants, and will notify you if this affects your order

  • ●  On arrival, please unpack your plants as soon as possible and water them if the compost feels dry

  • ●  If a plant arrives damaged or in poor condition, please see our Refund & Returns Policy for how to let us know

    6. Collection and made-to-order items

    Some larger or specialist plants, such as our tree ferns, are not available for online purchase or standard delivery and are instead available for collection or bespoke delivery. Please see our page on tree ferns for more information.

    All plants are available for collection from our nursery at 36A Galley Lane, Barnet. Our nursery is by appointment only. Please make an enquiry if you wish to visit us.

    8. Missing or delayed parcels

    If your order hasn't arrived within the estimated delivery window, please contact us at info@leahurstnurseries.com with your order number and we'll investigate with our courier.

    10. Contact us

    Leahurst Nurseries
    36a Galley Lane
    Barnet, Hertfordshire
    EN5 4AJ info@leahurstnurseries.com